This Privacy Policy explains how Muratovi (“the Agency”, “we”, “our”, or “us”) collects, uses, and protects personal information provided by clients and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or purchasing our services, you consent to the collection and use of your personal information as outlined below.
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1. Information We Collect
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We may collect the following types of personal information from clients and visitors:

• Contact information — name, email address, phone number, and mailing address
• Property information — photos, descriptions, and related media you provide for marketing purposes
• Payment information — processed securely through third-party payment providers (we do not store full payment card details)
• Communication records — emails, consultation notes, or messages exchanged during project development
• Website usage data — anonymous information such as IP address, browser type, and device data, collected via cookies or analytics tools

2. How We Use Personal Information

We use personal information strictly for the following purposes:

• To provide and deliver marketing services (video, photography, web design, etc.)
• To communicate with you regarding consultations, deliverables, or updates
• To process payments and issue invoices
• To improve our website, products, and services
• To comply with legal or regulatory obligations

We do not sell, rent, or trade personal information to third parties.

3. Information Sharing

We may share limited information only with trusted service providers who assist us in delivering our services (e.g., hosting providers, payment processors, and subcontractors).

All such third parties are contractually obligated to maintain confidentiality and use personal information solely for the purposes of performing their services on our behalf.

We may also disclose personal data if required by law, regulation, or court order.

4. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this policy;
• Comply with legal or tax obligations; or
• Resolve disputes and enforce agreements.

When personal information is no longer required, it will be securely deleted or anonymized.

5. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, please note that no online system or electronic transmission is completely secure. We cannot guarantee absolute protection against every potential security risk.

6. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information held by us;
• Request correction of any inaccurate or incomplete data;
• Withdraw consent to the use of your personal information (subject to legal and contractual limits);
• Request deletion of your data, where applicable.

To exercise these rights, please contact our Privacy Officer (details below). We will respond to all requests within a reasonable timeframe as required by PIPEDA.

7. Marketing and Communications

We comply with Canada’s Anti-Spam Legislation (CASL).

You may receive updates, service notifications, or promotional communications from us only with your consent.

You may unsubscribe at any time by clicking the link in our emails or by contacting us directly.

8. International Transfers

In some cases, your personal data may be processed or stored outside of Canada (for example, by cloud service providers). In such cases, we ensure that any third-party processors provide comparable levels of data protection consistent with PIPEDA requirements.

9. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve performance.

You can adjust your browser settings to refuse cookies, but some site features may not function properly as a result.

10. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with a new “Last Updated” date. Your continued use of our website or services constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Privacy Officer: alemur@muratovi.com
Address: 124 Rusty Crestway, North York, ON M2J 2Y6

Muratovi
Registered Address: 124 Rusty Crestway, North York, ON M2J 2Y6, Canada
Email: alemur@muratovi.com
Website: muratovi.com


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© 2025 Muratovi. All rights reserved.
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